Terms of service

TERMS OF SERVICES-

Last updated- 01/03/2026

Welcome to House of Nirvae. These Terms of Service govern your use of our website and services. By accessing or purchasing from our website, you agree to comply with and be bound by the following terms and conditions.
1. General Information
This website is operated by House of Nirvae. Throughout the site, the terms “we”, “us” and “our” refer to House of Nirvae.
By visiting our website and/or purchasing something from us, you engage in our service and agree to be bound by these Terms of Service.
We reserve the right to update or modify these terms at any time without prior notice.
2. Eligibility
By using this website, you confirm that:
You are at least 18 years old, or
You are using the website under supervision of a parent or legal guardian.
3. Products & Services
House of Nirvae offers imitation, fashion, bridal, and occasion jewellery.
We strive to display product colors, designs, and details as accurately as possible. However:
Slight variations may occur due to lighting, photography, or screen settings.
Handmade or crafted products may have minor variations which enhance uniqueness.
4. Pricing & Payments
All prices are listed in Indian Rupees (INR).
Prices are subject to change without notice.
We reserve the right to correct pricing errors at any time.
Accepted payment methods may include:
UPI
Credit/Debit Cards
Net Banking
Wallet Payments
Cash on Delivery (if applicable)
Orders will be processed only after successful payment confirmation.
5. Order Acceptance & Cancellation
We reserve the right to:
Refuse or cancel any order at our discretion.
Limit quantities purchased per person or order.
Orders may be cancelled if:
Product becomes unavailable
Payment issues occur
Incorrect pricing or listing errors exist
Refunds (if applicable) will be processed accordingly.
6. Shipping & Delivery
Delivery timelines are estimates and may vary based on location.
House of Nirvae is not responsible for delays caused by courier partners, natural events, or unforeseen circumstances.
Customers must provide accurate shipping details.
Incorrect addresses may lead to delivery failure without liability on our part.
7. Returns & Exchanges
Due to hygiene and product safety reasons:
Jewellery items are non-returnable unless damaged or defective upon delivery.
Customers must report damaged items within 48 hours of delivery with unboxing proof.
Approved cases may qualify for:
Replacement, or
Store credit (as applicable)
Items showing signs of use will not be accepted.
8. Jewellery Care Disclaimer
Our jewellery is premium imitation jewellery.
Longevity depends on care and usage. Customers are advised to:
Avoid moisture, perfume, and chemicals
Store jewellery properly after use
Normal wear, plating fade, or oxidation over time is not considered a manufacturing defect.
9. Intellectual Property
All content on this website including:
Logos
Images
Designs
Text
Branding
belongs exclusively to House of Nirvae and may not be copied, reproduced, or used without written permission.
10. User Conduct
You agree not to:
Use the website for unlawful purposes
Transmit harmful code or spam
Attempt unauthorized access to systems
Violation may result in termination of access.
11. Limitation of Liability
House of Nirvae shall not be liable for:
Indirect or incidental damages
Loss arising from misuse of products
Delivery delays beyond our control
Use of products is at customer discretion.
12. Privacy
Your submission of personal information through the store is governed by our Privacy Policy.
13. Governing Law
These Terms shall be governed by and interpreted under the laws of India.
Any disputes shall be subject to jurisdiction of courts located in Delhi, India.
14. Contact Information
For questions regarding these Terms of Service, please contact:
House of Nirvae
Email: houseofnirvae@gmail.com
Phone: 9711969291
Address: D-43, Sector-61, Noida, Uttar Pradesh-201307

Frequently Asked Questions

Are sale or discounted items eligible for return or exchange?

Products purchased during sales or promotional offers are generally not eligible for return or exchange unless received damaged or defective.

How long does the exchange process take?

Once approved, exchanges are processed within 3–5 business days, and the replacement product is dispatched at the earliest.

What should I do if I receive a damaged product?

If your order arrives damaged, please contact us within 48 hours of delivery with: Order number Unboxing video Clear product images Our team will arrange a replacement or exchange after verification.

Can I return jewellery if I change my mind?

As our jewellery pieces are carefully curated and hygienic products, we currently do not accept returns for change of mind or personal preference. We recommend reviewing product details before placing your order.

What is the return or exchange policy at House of NIRVAE?

We offer an easy exchange policy in case you receive a damaged, defective, or incorrect product. Requests must be raised within 48 hours of delivery with proper unboxing proof.

How long does shipping take?

Orders are usually processed within 1–3 business days, and delivery typically takes 4–7 working days depending on your location.

How should I care for my jewellery?

To maintain the beauty of your jewellery: Keep it away from water, perfume, and chemicals Store in a dry box or pouch after use Clean gently with a soft cloth Proper care helps preserve shine and finish for longer.

What materials are used in your jewellery?

Our jewellery is crafted using high-quality alloys, premium stones, and fine finishing techniques to ensure durability, elegance, and a luxurious look.

Is House of NIRVAE jewellery suitable for daily wear?

Yes. Many of our designs are lightweight and comfortable, making them suitable for both occasional and extended wear. We recommend storing jewellery properly to maintain its shine and longevity.

What type of jewellery does House of NIRVAE offer?

House of NIRVAE offers premium handcrafted jewellery designed for modern women who love timeless elegance. Our collection includes statement necklaces, jhumkas, earrings, and festive jewellery perfect for weddings, parties, and special occasions.

Is this jewellery anti-tarnish?

Yes, our jewellery is premium quality and long lasting.

Terms of service

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Frequently Asked Questions