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Frequently Asked Questions
Are sale or discounted items eligible for return or exchange?
Products purchased during sales or promotional offers are generally not eligible for return or exchange unless received damaged or defective.
How long does the exchange process take?
Once approved, exchanges are processed within 3–5 business days, and the replacement product is dispatched at the earliest.
What should I do if I receive a damaged product?
If your order arrives damaged, please contact us within 48 hours of delivery with:
Order number
Unboxing video
Clear product images
Our team will arrange a replacement or exchange after verification.
Can I return jewellery if I change my mind?
As our jewellery pieces are carefully curated and hygienic products, we currently do not accept returns for change of mind or personal preference. We recommend reviewing product details before placing your order.
What is the return or exchange policy at House of NIRVAE?
We offer an easy exchange policy in case you receive a damaged, defective, or incorrect product. Requests must be raised within 48 hours of delivery with proper unboxing proof.
How long does shipping take?
Orders are usually processed within 1–3 business days, and delivery typically takes 4–7 working days depending on your location.
How should I care for my jewellery?
To maintain the beauty of your jewellery:
Keep it away from water, perfume, and chemicals
Store in a dry box or pouch after use
Clean gently with a soft cloth
Proper care helps preserve shine and finish for longer.
What materials are used in your jewellery?
Our jewellery is crafted using high-quality alloys, premium stones, and fine finishing techniques to ensure durability, elegance, and a luxurious look.
Is House of NIRVAE jewellery suitable for daily wear?
Yes. Many of our designs are lightweight and comfortable, making them suitable for both occasional and extended wear. We recommend storing jewellery properly to maintain its shine and longevity.
What type of jewellery does House of NIRVAE offer?
House of NIRVAE offers premium handcrafted jewellery designed for modern women who love timeless elegance. Our collection includes statement necklaces, jhumkas, earrings, and festive jewellery perfect for weddings, parties, and special occasions.
Is this jewellery anti-tarnish?
Yes, our jewellery is premium quality and long lasting.
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